Returns

Pharmasave e-Commerce Returns Policy

Pharmasave accepts returns with a receipt within 15 days of product pick-up or delivery date. In the event that your order is incorrect, damaged, defective or not to your satisfaction please contact the Pharmasave location from which you made your online purchase.

What can be Returned

Unopened products in resaleable condition may be returned with a receipt within 15 days of product pick-up or delivery date and be issued a refund. Certain exceptions apply including but not limited to: prescriptions, codeine products, lottery, stamps, gift cards, phone cards, tickets and passes, electronic, pre-recorded audio/video and custom orders. Personal care items, clothing, fashion apparel and personal accessory items that have been used, removed from the original packaging and/or had tags removed cannot be returned. This includes but is not limited to items such as earrings, breast pumps, pillows, mattresses, cushions, undergarments and foundation garments. If your original order was shipped and the product is incorrect or defective, the cost of shipping will also be refunded. ​Exceptions may apply. Please contact store for details.

Return in Person

Please bring the merchandise you are returning and your receipt with you when you make a return. Merchandise must be returned to the same location from which it was purchased.

Return via Canada Post

If you need to ship your product back to the store, please call us and have your order number ready. A Return Authorization Code will be provided to you. You'll use this number and the link below to generate a Canada Post return label. Print this label at home or at a Canada Post outlet when you drop off your package for shipping back to us. Upon receipt of your returned items any applicable refund will be issued to your credit card. Merchandise must be returned to the same location from which it was purchased.

Contact your store for a Return Authorization Code: (519) 364-4422

Already have your Return Authorization Code? Generate your Return Shipping Label