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FAQ

Important Shipping Information
What forms of payment do you accept? 
What is your refund policy? 
How do I track my order? 
When will I receive my order? 
How will my order be shipped to me? 
Do you provide insurance? What if I have to file a claim for lost or damaged parcels? 
Do you ship world wide? 
Is there a handling fee?

Important Shipping Information

1. The parcel is the responsibility of the client once we have placed it into the care of Canada Post or alternative method arranged with the customer.  In the event that the package does not arrive within Canada Post standards (note that orders shipped outside of Canada will not have guaranteed delivery standards) please contact us and we will assist in filing a claim through Canada Post for you.  International customers please note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. Actual delivery time may be longer if the package is held at customs. 

2. Please click HERE for Canada Post Delivery Standards.  

3. Please allow 1-2 business days (up to 2 weeks for specialty compounded products) for order processing prior to shipping. 

4. We reserve the right to charge a professional fee for advice on specialty items such as Natural Medicine and Veterinary Supplies, as well as program fees for individual-specific programs. This fee will appear as “Dispensing/Program Fee” on your receipt.

5. All prices are in $CAD and all quantities are in singles unless indicated.  

What forms of payment do you accept?

We accept the following methods of payment:
1. Visa

2. MasterCard

3. Money Orders (for international customers)

What is your refund policy?

Authorization will be granted for products returned to us in-store or shipped to 5778-176A Street Surrey BC V3S 4H3 in its original packaging and condition.

Returns must be received within 30 days of original shipment, excluding homeopathics, pesticides, custom orders, batteries, and books, which are not returnable.

There will be a restocking fee of 20% on all items returned after 30 days. Exceptions to this policy are granted for those products which are 100% money back guaranteed.

Unfortunately we cannot refund shipping charges.

Please also feel free to contact us regarding your order.

How do I track my order?

The parcel is the responsibility of the client once we have placed it into the care of the carrier which the client has chosen. When tracking is available from Canada Post, we will forward the tracking number to you.

To track your order, click here. Please have your Canada Post order item number ready.

When will I receive my order?

Please allow 1-2 business days for the processing of your order prior to shipping out. Should there be any issues with your order (i.e. shortage of stock) you will receive follow-up contact via e-mail.

Please click HERE for Canada Post Delivery Standards.  

Please note: Canada Post does not count the day the package was received by them as a day.  
The parcel is the responsibility of the client once we have placed it into the care of Canada Post or alternative method arranged with the customer.  In the event that the package does not arrive within Canada Post standards (note that orders shipped outside of Canada will not have guaranteed delivery standards) please contact us and we will assist in filing a claim through Canada Post for you.  

International customers please note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. Actual delivery time may be longer if the package is held at customs. 

How will my order be shipped to me?

Orders will be shipped via Canada Post.  We can accommodate other methods of shipment - please proceed with your order and choose "local pickup" and then contact us to make arrangements.  A separate invoice for shipping charges will be sent to you after we have finalized your preferred shipment details.

Do you provide insurance? What if I have to file a claim for lost or damaged parcels?

We normally ship via Canada Post unless otherwise instructed by the customer by email to info@cloverdalepharmasave.com Insurance will be available from Canada Post, or other carrier if the client so chooses. The parcel is the responsibility of the client once we have placed it into the care of the carrier which the client has chosen. A minimum amount of insurance is usually added automatically by Canada Post (normally up to $100 value of the package plus the actual cost of shipping) but if you would like for the package to be fully insured for its entire value, please email us at info@cloverdalepharmasave.com and we will contact you with the final shipping charges and obtain approval prior to shipping.

From time to time, Canada Post will request that Cloverdale Pharmasave take action to file a claim on your behalf; we will be happy to assist in this process but funds will only be refunded once processed with Canada Post.

Please note that we take the utmost care in packaging ALL of our orders and in ensuring that the address you provided is accurate when we ship the order out. Cloverdale Pharmasave is not responsible for lost, stolen, abandoned or damaged parcels.

Do you ship world wide?

Yes, we ship worldwide, however, Cloverdale Pharmasave is not responsible for duties, brokerage and related fees or taxes that may be applied when shipping outside of Canada. Please see Important Shipping Information above.

Is there a handling fee?

No! Orders placed through Cloverdale Pharmasave's online store are not subject to handling fees. We will package your order at no additional charge. 

Orders placed through e-mail or telephone may be subject to a $5 handling fee. Large packages or orders requiring extensive protective padding maybe be subject to additional handling and shipping fees.